Frequently asked questions

Membership Plans

How do I cancel my membership?


All membership plans auto renew on a monthly or annual basis depending on the billing option chosen when signing up. To cnacel your membership at any time please send an e-mail to membership@mosaicerie.com.




Will I be charged when reserving space?


Membership accounts are not charged when reserving space on the scheduling calendar. If you exceed your membership hours or reserve a space not included in your membership package you will be invoiced seperately.




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





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3205 West 26th Street   Erie PA  16506

Email: chris@mosaicerie.com 

Phone: 814.325.2611